Returns Policy

What should I do if I receive an incorrect item?

Please accept our apologies if you have received an incorrect item. Mistakes can happen during the processing of orders but we will do our upmost to resolve your issue with speed, ease and with minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. 

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit, it is possible that problems may arise during shipping. If you have received a damaged product, we apologise for this and ask that you accept the goods on delivery and contact us immediately. 

You can contact us through our contact form/ message centre. Please attach any pictures you have of the damage and a member of our team will review the details and offer the best resolution to resolve your issue.

How do I report a fault with my product?

If you believe that you have received a faulty product, please contact us via the contact form so that we may investigate the reported fault.

Please attach any pictures to support your claim of faulty goods and a member of our team will review the details and offer the best resolution to resolve your issue.

How do I arrange a return?

Please contact our Customer Service team to arrange your return via the contact form.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

Please package the item securely and ensure our returns form is included inside.

You will need to provide a tracking number when you send your item to us. We are required to track your parcel back to us where we can confirm receipt of the products; If a tracking number is not provided then we may not be able to process your refund or replacement in the event that your item is lost during return.

If you request a replacement and the product is no longer available, we will process a refund back to you.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. If any part of the product, including wrappings are missing a refund may not be authorised. 

Will you refund my postage costs to return an item?

We will refund postage costs to return an item where the return is required due to our error/fault or damage. 

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found when returned.